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Privacy Policy

Effective Date: 2024

At Carpet Masters of London Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services. By accessing our website, you agree to the practices described in this policy.


1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide:

  • Name, address, email address, and phone number when you fill out contact forms or request quotes.

1.2 Automatically Collected Information:

  • IP address, browser type, and browsing behaviour through cookies and analytics tools.

  • Device information, such as operating system and referring website.


2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery:

  • To process your requests, provide quotes, and complete orders.

2.2 Customer Support:

  • To respond to your inquiries and provide assistance.

2.3 Marketing:

  • To send updates, promotional offers, and newsletters, with your consent.

2.4 Improvement:

  • To analyse website performance and improve our services.


3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

3.1 Service Providers:

  • With trusted partners who help us deliver our services, such as payment processors or delivery services.

3.2 Legal Compliance:

  • If required by law or to protect our rights and property.


4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and enable certain features. You can disable cookies in your browser settings, though this may impact site functionality.


5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete data.

  • Opt-out of marketing communications.

  • Request deletion of your personal data, subject to legal obligations.

To exercise these rights, please contact us using the details below.


6. Data Security

We implement industry-standard measures to protect your data from unauthorised access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.


7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies before providing personal information.


8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. Please check back periodically to stay informed.


9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Carpet Masters of London Ltd
Unit 3, Down Ringway,
Bounds Green Industrial Estate,
London N11 2UD
tyrone@carpetmasters.biz
020 8920 0500


Thank you for trusting Carpet Masters of London Ltd with your personal information.

Visit Us

Carpet Masters of London LTD
Unit E3, Down Ringway,
London N11 2UD
Email: sales@carpetmasters.biz
Sales Team: 020 8920 0500

Opening Hours

Monday: 9:00 –  17:00
Wednesday: 9:00 –  17:00
Friday: 9:00 –  17:00
Saturday: 9:00 –  17:00

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